We want you to be sure that even during these exceptional times, we are open for business. Moreover, we want to help you buy the products you need from all over the world. You can still place orders and enjoy access to our diverse, broad and global range of products.
We continuously follow worldwide health guidelines and adapt our work practices to protect our customers, people and partners.
In addition, we work closely with our dedicated retailer to help them continue their business and deliver products to your door.
We hope that the FAQ section below will answer your immediate questions.
Can I still place orders on ?
Certainly, is still open for business and you can continue to place orders for products from our vast global range.
Will my package arrive on time?
Our retailers and shipping companies they work with around the world are doing their utmost to meet shipping times as usual. Estimated shipping time is shown on our product details pages. Large domestic and global freight companies used to transport are still active and adapt their work practices to provide service in accordance with country-specific restrictions. When there are restrictions, these usually affect specific regions or countries and will affect all shipments in those regions for a period of time.Due to the unprecedented nature of the situation, we ask for your understanding and patience when there are delays in arrival times due to circumstances outside of , our retailers or messenger companies, and due to the high increase in the goods required worldwide.
Is it safe to have packages and products?
Currently there is no evidence to show that the Corona virus can be distributed through products or packaging. You may see some varying local shipping practices (such as the lack of a signature requirement, social remoteness and other means) to protect your mission workers and you, and to keep the global distribution network as efficient as possible.
What is your return policy?
We hope you are satisfied with your purchase, but our return option is available as usual. If you need it, you can find our refund policy here .
How do you protect your customers, people and partners?
Our entire team now works remotely and adheres to local restrictions and government guidelines on work practices. We continuously follow worldwide health guidelines and adapt our work practices to specific needs.
Can I still contact customer service?
We hope the following options help answer your question quickly and efficiently:
For general information - our help pages
For orders already placed - check the order tracker page
Fill out the form to send a message directly to us.
Please note that due to the current state of the Corona virus, we are currently receiving a larger number of customer inquiries and are taking a little longer than usual to answer, but be sure our team will be in touch with you as soon as we share.